This is my first purchase from an online shop for a big ticket item. After conversing with the staff regarding the availability of the product for a couple of weeks, I found that he/she/they were patient with my questions and took the time to check, reassure me, and make sure everything was in order for my order, including recovery service for a mistake that was made over the availability of the product.
I am appreciative for his/her/their help as (1) the product was sold out in Singapore, so the product had to be brought in from China but with global ROM; (2) free screen protector, phone case, and SIM card slot opener were provided when I mentioned I tried hunting at physical stores for covers for the product and could not find any and that the SIM card slot opener was missing from the box (could be missed out during production and packaging in China); (3) being pleasant throughout the entire time (from the time I first enquired until my phone and accessories were delivered).
The product was delivered sealed and unopened in a paper bag with a set of free Bluetooth earphones with mic and a free phone stand. The accessories were mailed some days after and arrived after a holiday.
Thanks Eliz for the 5 Star feedback and taking e time and effort to even leave such a detailed feedback!!
We really do appreciate your magnanimous approach to the whole process and being so kind and understanding and even patient in understanding and trusting the situation with regards to the stock availability .!
We are also sincerely grateful too for the trust you have put in us for your first ever online purchase for a big ticket item and we are really glad to know that your purchase and experience was indeed a satisfactory one ! :)
Thank You once again for the detailed and wonderful feedback which really helps encourages and motivate us to do even better in the near future.
We hope to be of service to you again real soon and rest assured we will definitely make your next experience with us an even much better one ! Cheers ~!!
Firstly, sorry for the late reply. Secondly, thank you so much for sending the phone just before my wife's birthday. Really happy and impressed with the service. Will definitely come back again soon. HInt: looking for Sony Xperia Pro-I or 1 IV. hehehe.
Tks bro for the 5 Star Feedback !! Glad to be able to accomodate to your requests on time and really appreciate the time taken to leave us this feedback !!! :) Tks once again for your encouragement and support !! And really hope to seee you around soon for your next phone !! Will definitely add on some freebies apart from the best service we will be providing you !! Thanks once again !! Take Care and God Bless~ :) Cheers !!
Excellence service with prompt response to query via whatsapp. Delivery was as promised and friendly delivery guy too. Will come back for more phones purchase.
Tks for the 5 star review and feedback! Glad to be able to deliver yr purchase in time for. the birthday gift !! Hope to be of service to you for your next gift next month :) ! Till then do take care n stay safe ! Cheers~